Courses
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Supervisory Management and Team Leadership (Certificate, Level 6, 60 ECTS)
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Status: Register Your Interest
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Location: Online
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years: 1
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Fees: This programme will be funded/part-funded by Springboard+ for the academic year 2026/2027.
Register Your Interest
Click hereCourse Overview
This course is now closed for applications as all funded places have been allocated. If you are interested in the next intake please click the Register Your Interest button above and fill out the form. We will be in contact via email for the next intake.
This course is expected to open for applications on May 2026 on www.springboardcourses.ie
Programme Overview
This programme is designed for individuals currently working in operative, team leader, or supervisory management roles, as well as those aspiring to progress into such positions. It is also open to eligible unemployed applicants who meet the entry requirements.
The Certificate in Supervisory Management and Team Leadership equips learners with the technical, managerial, interpersonal, and leadership skills needed to succeed in supervisory and team leadership roles across diverse organisational settings.
The primary objective of this programme is to provide participants with the opportunity to develop their interest and capabilities in management and leadership. Learners will enhance or develop new skills, gaining practical knowledge of business operations with a particular focus on leadership, decision-making, and problem-solving — ensuring they are well prepared for the evolving demands of the modern workplace.
More Information
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Modules
Operations, Logistics and Supply Chain Management
Provides an introduction to how organisations manage operations, inventory, logistics and supply chains. Learners explore process planning, resource management, quality, lean practices and the impact of technology on operational performance.
Leadership and Management Development
Covers key leadership and management theories, communication, motivation, managing teams, conflict, emotional intelligence, ethics, and change management. Learners gain practical tools for leading people effectively in modern workplaces.
Human Resources and Developing People
Introduces core HR responsibilities including recruitment, performance management, training, employee relations, coaching, diversity and inclusion. Emphasis on the manager’s role in supporting people and creating a positive work environment.
Financial and Management Accounting
Develops practical financial skills for supervisors, including preparing and interpreting financial statements, budgeting, cost analysis, decision‑making tools, and using spreadsheets for business problem‑solving.
Customer Service and Value
Focuses on understanding customer expectations, building strong service cultures, managing customer relationships, handling complaints, using CRM tools, and adapting to changing customer behaviour and digital service trends.
Applied Practice: Personal and Professional Development
A reflective skills‑based module that supports career planning, confidence‑building, communication, teamwork, emotional intelligence and the creation of a personal development plan tailored to supervisory roles.
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Minimum Entry Requirements
Mature applicants (i.e., over 23 years)
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Leaving Certificate Grade O6 at ordinary level in five subjects in the Leaving Certificate. Two of these subjects must be Mathematics and a language (English or Irish)
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QQI Level 5 – Full award with a minimum of eight modules
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This programme will be delivered online.
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Each 5 credits will normally equate to approximately 100 Total Learning Hours. Total Learning Hours includes the time you spend in class (lectures, tutorials, practical elements) and the time you spend completing work outside of college. The balance between these two varies by discipline, and by level of study. You should bear in mind that the workload will increase at particular times e.g. when assignments are due.
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Career Opportunities
This certificate equips learners with the practical leadership, communication and operational skills needed for frontline supervisory and team‑lead roles across many sectors including retail, hospitality, customer service, logistics, manufacturing, financial services and public organisations.
Typical Entry‑Level or Progression Roles
- Team Leader / Shift Lead
- Supervisor (Customer Service, Retail, Operations, Hospitality, or Admin)
- Office or Operations Coordinator
- People/Team Support roles
- Client Services or Customer Experience Assistant
- Training or Onboarding Support
Roles with Experience
- Department Supervisor
- Operations or Service Manager
- HR/People Support Lead
- Customer Experience Manager
- Project/Process Team Leader
- Business Unit Supervisor
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This programme will be funded/part-funded by Springboard+ for the academic year 2026/2027.
This course is expected to open for applications on May 2026 on www.springboardcourses.ie
This programme will be fully funded for eligible applicants.
Places are allocated on a first come first served basis, prioritising Unemployed and Returner applicants (see www.springboardcourses.ie for full details of applicant types). Applications will be closed once the maximum number of applicants has been reached.
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This course is expected to open for applications on May 2026 on www.springboardcourses.ie
This programme will be fully funded for eligible applicants.
Places are allocated on a first come first served basis, prioritising Unemployed and Returner applicants (see www.springboardcourses.ie for full details of applicant types). Applications will be closed once the maximum number of applicants has been reached.
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Supervisory Management and Team Leadership (Certificate, Level 6, 60 ECTS)
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Email: dolores.kelly@tus.ie
Telephone: 0906468119
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