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Customer Service Excellence (Certificate, L6, 20 ECTS)
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Location: Online
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weeks: 12
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Fees: €1,200
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Click HereCourse Overview
The aim of the SPA Certificate in Customer Service Excellence is to give learners an opportunity to acquire an integrated understanding of the operation and strategy of Customer Service Excellence and to develop transferable and transversal skills. The programme is designed to offer the learner an opportunity to gain a detailed knowledge of the theories and effective practice of Customer Service Excellence which the learner can use in a wide variety of Customer Service Excellence roles to improve organisational and business efficiencies and effectiveness.
This programme will be delivered online and part time through an innovative and interactive online learning environment. It utilises highly participatory learning and teaching pedagogies. The flexibility and agility of this programme, will allow learners to specialise in a pathway most suited to their skills, career aspirations, and employer needs while undertaking core modules that will give them the necessary skills and competencies which are required in a variety of Customer Service Excellence roles.
More Information
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Customer Service Excellence
Customer service refers to the engagement of organisations with customers who buy or use its products and/or services. When customers engage with an organisation there are expectations on the quality of service that is provided. Customer service excellence refers to the efforts of organisations to meet and surpass these expectations. The aim of this module is to introduce the student to the concepts of customer service excellence within a range of business types, organisations and operations. In addition, the module will develop in the learner an understanding of the principles and practices of customer service excellence including how Customer Service Excellence fulfils a key role in delivering value to customers and advantages to the organisations.
Quality Management for the Service Industry
The aim of this module is to provide the learner with knowledge and expertise in managing quality in a service setting so that they can contribute effectively in today’s working environment and to develop the learner’s awareness of the importance of quality to the management and marketing of a service organisation.
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Minimum Entry Requirements
Mature Applicants (i.e over 23 years)
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Leaving Certificate
Grade O6 at ordinary level in five subjects in the leaving certificate. Two of these subjects must be mathematics and a language (English or Irish)
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QQI Level 5
Full award with a minimum of eight modules
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Recognised Prior Learning (RPL)
Please review the academic entry requirements for this programme.
If you do not hold these qualifications but would like your application to be assessed under RPL please contact us via email using the contact information below.
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This programme will be delivered online though our virtual learning environment.
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Each 10-credit module normally equates to approximately 200 total learning hours. Total learning hours include the time spent in class, such as lectures, tutorials, and practical elements, as well as time spent working independently outside of college.
The balance between these varies by discipline and level of study, and learners should be aware that workload will increase at particular times, especially when assignments are due.
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The programme is assessed through a combination of continuous assessments & project work.
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€1,200
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Applications will close on 28th August 2026 at 5pm.
Places are allocated on a first come first served basis
Programme run subject to viable numbers
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Certificate in Customer Service Excellence ( L6, 20 ECTS)
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Athlone Office General Queries (Midlands Campus)
Email: flexiblelearning.midlands@tus.ie
Phone: +353 90 64 83050
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