Name: Victoria Hulston
What is your current job/role?
Currently, I work for Capita, on the Electric Ireland contract. I’m a Clarifications Officer, working on both Residential and Commercial Accounts. When a company has multiple accounts with EI, they send one EFT payment, and it’s my job to get the remittance for the payment, and allocate the correct monies to correct accounts, transfer credits, process refunds etc. If a residential customer sent a payment but didn’t include their account number, I have to find that customer’s account number, either by looking through the system or perhaps contacting the customer via email, and other miscellaneous responsibilities.
How do you think that your degree helped you in achieving this role?
The coursework at TUS not only provided me with a solid foundation in the theoretical aspects of my field but also equipped me with practical skills that are directly applicable to my job.
The business-focused curriculum at TUS offered insights into various aspects of the industry, from communication strategies to problem-solving techniques. These skills have proven invaluable in my role, especially when addressing customer concerns and clarifying information.
Moreover, the emphasis on real-world applications, case studies, and interactive projects during my studies allowed me to develop a hands-on understanding of the challenges and nuances in the utilities sector. This has been particularly beneficial in my role, where effective communication and problem resolution are paramount.
Practically, I use SAP, Excel, Teams, Accountancy, MSOffice etc, every single day in my role, and had I not had the experience in college studying and learning about these tools, I may not have been as successful in applying for this role, and certainly wouldn’t have been confident I could do it. Ultimately, my time in TUS gave me the confidence in myself, and knowing that I was wholly ready for the work place after I graduated was invaluable.
What electives did you take during your studies? Did you enjoy them? How have helped your career choice?
During my academic journey at TUS, I pursued a diverse range of subjects that allowed me to explore my interests and broaden my skill set. In my first year, I delved into Entrepreneurial Skills, followed by a focus on Insurance and International Economics in my second year. As I progressed to the third year, I opted for the captivating combination of Economic Policy and Analysis alongside Computer Studies as my electives. In my final year, I honed my expertise in Applied Strategic Marketing and Financial Markets.
Throughout my four years at TUS, I made my elective choices based on genuine passion rather than a predetermined career path. While Computer Studies and Financial Markets align seamlessly with my current role at Capita/Electric Ireland, I must say that my love for Economics has left me contemplating the possibility of pursuing a Master’s Degree in the field. The Marketing modules were another highlight for me, offering valuable insights into the psychological aspects of consumer behavior, which I find particularly intriguing.
Favourite thing about studying at TUS?
The heart of TUS lies in its vibrant sense of community and the remarkable spirit that permeates every corner of the campus. What sets TUS apart for me is the way everyone comes together in times of need, creating an atmosphere where belonging is not just a concept but a lived experience. As a mature student, I initially harbored reservations about fitting into the college scene, especially given the age difference with my peers. However, those concerns evaporated quickly as I found myself embraced by the warmth of the TUS community.
In my course, the presence of other mature students provided a sense of solidarity, but what truly stands out is how, over time, the entire class evolved into a tight-knit group of friends. The camaraderie fostered at TUS is unparalleled, and I often find myself reminiscing about those college days, especially on challenging workdays. The bonds forged within the TUS community endure as cherished memories, a testament to the unique and inclusive environment the institution cultivates.
What was your favourite module/subject?
Economics by about a million miles! The two lecturers I had for Economics were just outstanding! They not only imparted their knowledge selflessly, they nurtured a genuine enjoyment in the subject for the entire class.
Did you participate in any student competitions, extra-curricular activities, student ambassador or ERASMUS exchanges as part of your degree?
During my third year, right before the pandemic began, TUS were doing an outreach program to local secondary schools in order to encourage students that may not consider the college route to really think about going to third level education. We had a few sessions with the students and it was really enjoyed by both them and us! Unfortunately, in March 2020 we no longer had the option to continue the program.
What advice would you give to prospective Business students at TUS?
Immerse yourself fully in the experience! While the initial days might be tinged with nervousness and anxiety, rest assured, those feelings will quickly go. College is not just an academic journey; it’s an opportunity to cultivate enduring friendships, confront challenges with resilience, and, with the right support, discover capabilities you might surprise yourself with.
Remember, there’s assistance available if needed. I distinctly recall my first day of first year—I promptly sought out the Accounting Tutor, scheduling a weekly session recognising it as my academic weak point. For mature students contemplating a significant life change, I highly endorse TUS. The support framework is unparalleled, the community is genuinely invested in your success, and every triumph, no matter how modest, is met with collective celebration.