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Certificate in Customer Service Excellence – L6, 20 ECTS

  • Status: Register Your Interest

  • Campus: Online

  • weeks: 12

  • Fees: €1,550

Programme Overview

General Queries


Telephone: 0906483050

The aim of the SPA Certificate in Operational Excellence is to give learners an opportunity to acquire an integrated understanding of the operation and strategy of Operational Excellence and to develop transferable and transversal skills. The programme is designed to offer the learner an opportunity to gain a detailed knowledge of the theories and effective practice of Operational Excellence which the learner can use in a wide variety Operational Excellence roles to improve organisational and business efficiencies and effectiveness.

Programme Overview

  • Continual Improvement Process
  • Operations Excellence

Mature applicants (i.e., over 23 years)
Leaving Certificate Grade O6 at ordinary level in five subjects in the Leaving Certificate. Two of these subjects must be Mathematics and a language (English or Irish)
QQI Level 5 – Full award with a minimum of eight modules
Recognition of Prior Learning.


2-3 evenings per week 6pm to 9pm (online) Plus selected Saturdays per 9am – 1pm (online).


Induction for the September 2024 programmes takes place on Saturday 7 September 2024 from 9.00am to 1.00pm.
In advance, you will be required to review Pre-Induction reading material, available to you on

During Induction, you will be given the opportunity to:
– Meet your programme lecturers, programme co-ordinator and students
– Overview of the programme handbook, programme’s modules, assessments and delivery timetable
– Introduction to TUS learning systems including MS Office, Zoom, Moodle etc
– Outline of the learning supports available to you during the programme



Fee Policy 



12 Weeks

Students who complete this Special Purpose Award are eligible to progress onto the Certificate in Supervisory Management and Team Leadership Programme.