Certificate in Customer Service Excellence

• Customer Service Excellence
• Quality Management for the Service Industry

This programme will be delivered online.

The aim of the SPA Certificate in Customer Service Excellence is to give learners an opportunity to acquire an integrated understanding of the operation and strategy of Customer Service Excellence and to develop transferable and transversal skills. The programme is designed to offer the learner an opportunity to gain a detailed knowledge of the theories and effective practice of Customer Service Excellence which the learner can use in a wide variety of Customer Service Excellence roles to improve organisational and business efficiencies and effectiveness.

This programme will be delivered online and part time through an innovative and interactive online learning environment. It utilises highly participatory learning and teaching pedagogies. The flexibility and agility of this programme, will allow learners to specialise in a pathway most suited to their skills, career aspirations, and employer needs while undertaking core modules that will give them the necessary skills and competencies which are required in a variety of Customer Service Excellence roles.

This programme supports learners in developing the skills and mindset required to deliver high-quality customer service across a variety of sectors. It is particularly suited to those working in customer-facing roles who want to enhance their communication, problem-solving, and service delivery skills, or those seeking to progress into supervisory or team lead positions.

Graduates will gain practical tools and techniques to manage customer relationships effectively, handle challenging interactions, and contribute to a culture of service excellence within their organisation.

Typical roles include:

• Customer Service Advisor

• Client Relationship Executive

• Contact Centre Representative

• Retail or Hospitality Supervisor

• Customer Support Team Lead

• Front Office Coordinator

• Sales Support Administrator

This certificate is valuable for both entry-level professionals looking to enter customer-focused roles and experienced staff seeking formal recognition and career progression. The skills acquired are transferable across sectors including retail, healthcare, hospitality, finance, education, and public services.

Two evenings per week (online)

Lectures will be delivered live online, and recordings of lectures will be available to view in the student’s own time.

€1,200