Certificate in Employee Development

• Human Resources and Developing People
• Applied Practice 1  – Personal and Professional Context

This programme will be delivered online.

The Certificate in Employee Development is designed to support individuals looking to grow their personal and professional skillset in the workplace. Whether you’re returning to education, seeking career progression, or aiming to enhance your confidence and communication, this programme provides practical tools to support your development journey.

Delivered part-time and fully online, the course offers flexibility for those balancing work and other commitments. It focuses on key areas such as personal effectiveness, teamwork, workplace communication, and problem-solving — all of which are essential in today’s dynamic work environments.

This course is particularly well-suited to employees at the early or mid-stage of their career who want to invest in their own growth, or to employers seeking to upskill staff as part of a broader workforce development strategy.

By the end of the programme, learners will have gained a recognised qualification and a stronger foundation to take on new responsibilities, improve workplace performance, and pursue further study or training opportunities.

This programme supports learners in developing the skills and mindset required to deliver high-quality customer service across a variety of sectors. It is particularly suited to those working in customer-facing roles who want to enhance their communication, problem-solving, and service delivery skills, or those seeking to progress into supervisory or team lead positions.

Graduates will gain practical tools and techniques to manage customer relationships effectively, handle challenging interactions, and contribute to a culture of service excellence within their organisation.

Typical roles include:

• Customer Service Advisor

• Client Relationship Executive

• Contact Centre Representative

• Retail or Hospitality Supervisor

• Customer Support Team Lead

• Front Office Coordinator

• Sales Support Administrator

This certificate is valuable for both entry-level professionals looking to enter customer-focused roles and experienced staff seeking formal recognition and career progression. The skills acquired are transferable across sectors including retail, healthcare, hospitality, finance, education, and public services.

Two evenings per week (online)

Lectures will be delivered live online, and recordings of lectures will be available to view in the student’s own time.

€1,200